Independent wallet support

Tangem Recovery Help And Backup Safety

Use this Tangem recovery help page before restoring, resetting, replacing a phone, reinstalling the app, changing update state, or responding to any support message asking for recovery words.

View Tangem Wallet Support Compare Ledger vs Trezor

Independent wallet security guidance. This site is not Tangem.

Tangem help topics

Wallet security

Quick issue summary

Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.

Recently Reported Issues

Wallet users recently reported phishing attempts involving fake firmware update pages.
Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
Others recently reported fake support accounts asking for recovery phrases or remote access.

Tangem wallet guidance

Tangem recovery help starts with one rule: do not share or type recovery words into websites, chats, forms, screenshots, or remote sessions. Restore only inside the intended wallet flow.

Common wallet topics include Tangem recovery help, recovery phrase problem, backup issue, restore issue, card set concern, missing accounts after restore, phone replacement, or fake Tangem support request.

Never share your recovery phrase, seed phrase, private keys, or PIN.

Wallet topics

Common Tangem Help Topics

Tangem balance not showing

If funds look missing after restore, check account and sync display first.

Open

Tangem firmware update problem

Review backup readiness before update, reset, or reinstall steps.

Open

Tangem not connecting

Connection issues should not require recovery words.

Open

Tangem card scan problem

Card scanning troubleshooting should not require recovery phrase entry.

Open

Tangem Support hub

Return to Tangem Support for safe next steps.

Open

Report this recovery issue

Report non-private recovery symptoms to PhraseWallet.

Open

Tangem app Troubleshooting Checks

Tangem app troubleshooting is safest when you separate display, sync, device, firmware, and recovery phrase concerns before changing wallet settings. Use official Tangem support links for device-specific instructions.

Restore preparation

Backup safety

Card set context

Missing accounts

Fake support warning

Tangem Troubleshooting Checks

Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.

NFC scan path

Enable NFC, remove thick cases or metal accessories, hold the Tangem card on the phone antenna, and wait for the app to confirm the scan before moving the card.

Mobile app source

Use only verified Tangem app and support paths. A fake app or cloned support page may ask for recovery words, card photos, or remote access.

Update safety

Handle app or firmware-related prompts through verified Tangem software. An update prompt should not require typing seed words into a website, chat, or support form.

Balance display confusion

Missing balances can come from the wrong account, network, token visibility, pending transfer, app sync delay, or restore context.

Recovery phrase handling

Keep the phrase offline and private. Do not photograph it, paste it into support, or use a recovery check page from an ad, email, DM, or search result.

Fake support risk

Avoid remote access, paid recovery, messaging-app helpers, fake live chat pages, and anyone asking for wallet validation or seed phrase entry.

Likely Causes

Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.

The user is confusing phone access, card scans, app password, recovery words, and wallet account context

A restore used the wrong recovery, word order, passphrase context, account, or wallet set

The app was reinstalled, phone was replaced, or setup was restarted before backup readiness was understood

A fake support page claims a Tangem wallet can be validated, synchronized, or recovered by entering recovery words

A replacement phone, app install, or card workflow was set up with a different wallet context

Missing balances after restore are caused by account, network, passphrase, or sync context

Recovery And Troubleshooting Steps

Step 1

Stop before sharing recovery data

Do not type, upload, photograph, or read recovery words to any Tangem-looking website, support account, form, or caller.

Step 2

Separate phone access, card scans, and recovery words

A phone unlock, app access step, or card scan is not the same as recovery words. Treat recovery material as wallet-control information that must stay offline.

Step 3

Prepare restore context

If you must restore, use the official wallet flow and confirm word order, wallet account, network, backup card availability, and any passphrase context you intentionally used.

Step 4

Handle exposure as urgent

If recovery words were entered into a website or chat, treat the wallet as at risk and use official safety guidance before moving funds or depositing more.

Tangem app And Device-Specific Help

Tangem cards

Card prompts should be handled through the verified Tangem app flow. Do not send card photos, recovery material, or private screenshots to support.

Phone replacement

Before reinstalling or changing phones, make sure recovery and card-set context are understood and that no fake app is guiding the process.

After restore

If addresses or balances differ after restore, check account, network, sync, card set, and passphrase context before restoring again.

Tangem Official Support Checklist

For official Tangem help, downloads, updates, or contact options, use Tangem's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.

Device model

Tangem app version if known

Issue type

Screenshots without private info

Never include recovery phrase

Never include private keys

Tangem Recovery Phrase Safety

No legitimate wallet guidance should need your recovery phrase.

A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.

Recovery Phrase Help What Is a Recovery Phrase?12 vs 24 Word Phrase

Report wallet issue

Describe Your Wallet Problem

Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.

Never enter your recovery phrase, private key, password, PIN, or payment details.

Reports are reviewed before use and should include only device, app, country, and issue context.

FAQ

Common Tangem Help Questions

Can Tangem support recover my wallet for me?+

No. Self-custody recovery depends on recovery and backup context, and legitimate support should not ask you to share recovery words.

Is my phone password the same as my recovery phrase?+

No. A phone password or app access step unlocks local access. Recovery words restore wallet control and must remain private.

What if I entered my Tangem recovery words online?+

Treat the wallet as potentially compromised, avoid further deposits, and use official wallet safety guidance before moving funds.

Why are accounts missing after a Tangem restore?+

Possible causes include wrong recovery words, word order, passphrase context, account path, network selection, token visibility, or app sync delay.

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Need Official Tangem Next Steps?

Use official Tangem support links for device-specific support, and keep private wallet recovery data offline while you troubleshoot.

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