Balance or token display
Check the public address, selected network, hidden tokens, sync status, and whether a passphrase or account index changed after restore.
Wallet troubleshooting
Common crypto wallet problems
Start with facts you can verify safely: public address, network, wallet brand, app version, and visible error text. Do not share recovery words, private keys, passphrases, or wallet files.
Before you troubleshoot
Real wallet support can work with public details. Anyone asking for seed words, screen sharing, remote access, or an upfront recovery fee is creating risk.
Recovery or restore
Confirm the phrase belongs to the wallet, word order is exact, and the restore is happening only inside the official wallet app or device flow.
Connection and signing
Review cable, Bluetooth, browser permissions, bridge software, firmware version, wallet app version, and the exact transaction request.
Official download safety
Avoid sponsored lookalikes, random APKs, fake extensions, and support chats. Type the official wallet domain yourself before installing.
Safer next steps
- Write down the wallet brand, app version, device model, public address, network, and exact error text.
- Do not reset, reinstall, or restore until the recovery phrase backup is confirmed offline and readable.
- Use block explorers with public addresses only; never paste seed words, private keys, or wallet files into any checker.
- If a phrase was entered into a website or chat, treat that wallet as exposed and avoid sending new funds to it.
Recovery Phrase Safety Tool
OpenCrypto Wallet Recovery Help
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