Balance, sync, or token display
Check the public address, selected network, hidden token list, app sync state, transaction status, and whether a passphrase or account index changed after restore.
Wallet troubleshooting
Common crypto wallet problems
Start with facts you can verify safely: public address, network, wallet brand, app version, and visible error text. Do not share recovery words, private keys, passphrases, or wallet files.
Before you troubleshoot
Real wallet support can work with public details. Anyone asking for seed words, screen sharing, remote access, or an upfront recovery fee is creating risk.
Recovery or restore
Confirm the phrase belongs to the wallet, word order is exact, passphrase context is intentional, addresses match expected records, and restore happens only inside the official wallet app or device flow.
Hardware detection or connection
Separate cable and port problems from app recognition, bridge/browser permissions, locked device prompts, firmware mode, and another wallet app holding the hardware session.
Firmware or after-update issues
If the issue started after an update, verify official update source, app version compatibility, device mode, pairing state, account refresh, and whether balances need to resync.
App, extension, or desktop failure
For wallets that open as apps or extensions, check official install source, app version, browser profile, permissions, network/RPC state, local wallet file, and fake download warnings.
QR signing or mobile pairing
For QR-based wallets, confirm scan direction, camera permission, brightness, firmware/app compatibility, selected account, network, and whether the unsigned or signed QR is expected at that step.
Official download safety
Avoid sponsored lookalikes, random APKs, fake extensions, fake support chats, and recovery services. Type the official wallet domain yourself before installing or updating.
Route by wallet brand
If the symptom depends on a specific app, firmware flow, QR-signing model, or recovery context, start with the brand route and then move sideways to balance, restore, sync, detection, or scam-warning pages.
LedgerLedger Live, firmware, zero-balance, and recovery phrase warning paths.TrezorTrezor Suite, hidden wallet, firmware, restore, and detection paths.PhantomExtension, mobile app, Solana balance, restore, and connected-app issues.Trust WalletMobile app access, missing tokens, restore, fake app, and network display issues.MetaMaskExtension state, RPC/network display, token visibility, restore, and approval issues.ElectrumBitcoin server connection, wallet file, restore context, sync, and address-gap issues.BlueWalletBitcoin and Lightning wallet sync, restore, mobile app, and balance display issues.Atomic WalletDesktop or mobile app sync, restore, access, and balance display issues.BitBoxBitBoxApp, USB detection, firmware, restore, and balance display paths.KeystoneQR pairing, signing, firmware, recovery, and app recognition paths.KeepKeyUSB instability, app detection, firmware, zero-balance, and restore context paths.SafePalQR signing, app pairing, firmware mismatch, token display, and fake app warnings.
Safer next steps
- Write down the wallet brand, app version, device model, public address, network, and exact error text.
- Do not reset, reinstall, or restore until the recovery phrase backup is confirmed offline and readable.
- Use block explorers with public addresses only; never paste seed words, private keys, or wallet files into any checker.
- If a phrase was entered into a website or chat, treat that wallet as exposed and avoid sending new funds to it.
Recovery Phrase Safety Tool
OpenCrypto Wallet Recovery Help
OpenCommon Wallet Scams
OpenHardware vs Software Wallet
Open