MetaMask Extension Not Working? Browser Wallet Support
Use this MetaMask extension support page when the browser extension will not open, connect, unlock, show accounts, or respond to connected websites.
Independent wallet security guidance. This site is not MetaMask.
MetaMask help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
- Wallet users recently reported phishing attempts involving fake firmware update pages.
- Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
- Others recently reported fake support accounts asking for recovery phrases or remote access.
MetaMask wallet guidance
MetaMask extension problems usually involve browser profile selection, extension permissions, outdated browser versions, conflicting extensions, disabled popups, locked wallet state, or site connection state.
Common wallet topics include MetaMask extension not working, browser wallet issue, connection popup missing, unlock problem, account display issue, extension permission conflict, or fake extension warning.
Never share your Secret Recovery Phrase, private keys, password, or screen access.
Wallet topics
Common MetaMask Help Topics
MetaMask wallet not loading
Use loading checks if the extension opens to a blank or stuck screen.
OpenMetaMask balance not showing
If extension works but balances are wrong, check network and RPC display.
OpenMetaMask recovery phrase problem
Review recovery safety before reinstalling or restoring the extension.
OpenMetaMask support hub
Return to MetaMask wallet support for broader extension and recovery help.
OpenCommon wallet scams
Avoid fake extensions, sponsored clone downloads, and support DMs.
OpenReport this extension issue
Report non-private browser and extension symptoms to PhraseWallet.
OpenMetaMask Extension And Mobile App Help
MetaMask troubleshooting is safest when you separate extension state, mobile app state, selected account, network/RPC display, token visibility, and recovery phrase concerns before reinstalling or restoring.
MetaMask Troubleshooting Checks
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Official app source
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Network and token view
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
Restore vs password
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Phishing approvals
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Device hygiene
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Support boundaries
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Likely Causes
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Recovery And Troubleshooting Steps
Step 1
Verify the extension source
Confirm MetaMask came from the official source or verified browser store listing before entering a password or recovery phrase.
Step 2
Check browser profile and permissions
Use the browser profile where MetaMask is installed, enable the extension, review site access permissions, and allow wallet popups where appropriate.
Step 3
Reduce conflicts
Temporarily disable conflicting wallet, privacy, ad-blocking, or script-blocking extensions and retry with the wallet locked and unlocked.
Step 4
Reset site connection state
Disconnect and reconnect the site from MetaMask if the extension opens but does not connect. Confirm account and network before signing anything.
MetaMask And Device-Specific Help
Chrome, Brave, Edge, and Firefox
Profile selection, extension permissions, and browser-store updates can differ by browser. Check the official MetaMask support path for browser-specific steps.
Connected websites
A site connection problem can be separate from wallet access. Verify the network, account, popup state, and requested signature before approving.
Mobile app alternative
If the extension is the only issue and the same wallet exists on mobile, use mobile only for safe checks. Do not sync through seed-entry pages.
MetaMask Official Support Checklist
For official MetaMask help, downloads, updates, or contact options, use MetaMask's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
MetaMask Recovery Phrase Safety
No legitimate MetaMask help should need your Secret Recovery Phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Report wallet issue
Describe Your Wallet Problem
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Common Wallet Issues
Use these support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help.
Related problems
Related Wallet Problems
If this page is close but not exact, check these nearby support topics.
Browser profile issue
browserConfirm the extension is enabled in the profile that holds the wallet.
Open helpConnected-site issue
approvalDisconnect and reconnect only after checking network, account, and signature request details.
Open helpRecovery before reinstall
backupConfirm backup safety before removing the extension.
Open helpAvoid fake wallet support
Official wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, or wallet backup. Verify downloads and update prompts on the official wallet site.
FAQ
Common MetaMask Help Questions
Why is my MetaMask extension not working?+
Common causes include wrong browser profile, disabled extension, outdated browser, missing permissions, conflicting extensions, popup blocking, stale site connection, or a fake extension.
Should I remove and reinstall the extension?+
Only after confirming the recovery phrase is safely backed up offline. Try browser profile, update, permission, and extension conflict checks first.
Why does a website not detect MetaMask?+
The site may need wallet permission, the extension may be locked, another wallet may be selected, popups may be blocked, or the wrong network/account may be active.
How do I spot a fake MetaMask extension?+
Use the official MetaMask site or verified browser store listing. Be suspicious of ads, mirrors, support DMs, APKs, and pages asking for seed words.
Related Wallet Guidance
Need Safe MetaMask Next Steps?
Use the MetaMask support hub, report non-private symptoms, and keep official MetaMask access secondary until you know the issue type and recovery phrase risk.