MetaMask Not Showing Tokens? Token Visibility Support
Use this MetaMask troubleshooting page when a token is missing, a custom token will not display, or the wallet balance looks incomplete after a transfer, bridge, or restore.
Independent wallet security guidance. This site is not MetaMask.
MetaMask help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
- Wallet users recently reported phishing attempts involving fake firmware update pages.
- Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
- Others recently reported fake support accounts asking for recovery phrases or remote access.
MetaMask wallet guidance
MetaMask not showing tokens is usually a visibility, network, address, token contract, or RPC display problem. Confirm the wallet address and network before restoring, reinstalling, or trusting a support message.
Common wallet topics include MetaMask not showing tokens, hidden token, wrong network, custom token import, RPC display issue, account mismatch, or missing token after restore.
Never share your Secret Recovery Phrase, private keys, password, or screen access.
Wallet topics
Common MetaMask Help Topics
MetaMask balance not showing
If the whole balance looks wrong, check account, network, and RPC state.
OpenMetaMask wallet restore issue
If tokens disappeared after restore, re-add accounts and verify the restored address.
OpenMetaMask extension not working
If the token list will not load because the extension is stuck, troubleshoot the extension first.
OpenMetaMask support hub
Return to the MetaMask support hub for broader recovery and troubleshooting help.
OpenCommon wallet scams
Avoid token recovery pages asking for seed words or wallet validation.
OpenReport this token issue
Report non-private token visibility symptoms to PhraseWallet.
OpenMetaMask Extension And Mobile App Help
MetaMask troubleshooting is safest when you separate extension state, mobile app state, selected account, network/RPC display, token visibility, and recovery phrase concerns before reinstalling or restoring.
MetaMask Troubleshooting Checks
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Official app source
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Network and token view
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
Restore vs password
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Phishing approvals
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Device hygiene
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Support boundaries
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Likely Causes
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Recovery And Troubleshooting Steps
Step 1
Confirm the receiving address and network
Compare the wallet address and network used for the transaction with the active MetaMask account and network. Similar token symbols can exist on multiple EVM networks.
Step 2
Check token visibility
Search the token list, review hidden tokens, and import the token only with a verified contract address for the correct network.
Step 3
Refresh network data safely
Lock and unlock MetaMask, switch networks, or retry later if the RPC endpoint is delayed. Do not enter your recovery phrase to refresh balances.
Step 4
Use public transaction checks carefully
If appropriate, review the public address or transaction hash on a trusted block explorer. Never share seed words, private keys, or screenshots that expose secrets.
MetaMask And Device-Specific Help
Browser extension
Check the selected browser profile, active account, network dropdown, token import list, and whether another extension or site changed the network.
Mobile app
Confirm the same account and network are selected on mobile. App cache or delayed network data can make a token appear missing temporarily.
Custom RPC networks
If you added a custom network, verify the RPC URL, chain ID, currency symbol, and block explorer details against the network's official documentation.
MetaMask Official Support Checklist
For official MetaMask help, downloads, updates, or contact options, use MetaMask's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
MetaMask Recovery Phrase Safety
No legitimate MetaMask help should need your Secret Recovery Phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Report wallet issue
Describe Your Wallet Problem
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Common Wallet Issues
Use these support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help.
Related problems
Related Wallet Problems
If this page is close but not exact, check these nearby support topics.
Wrong network or RPC
networkToken display depends on the selected account, network, RPC response, and token contract.
Open helpRestore context
restoreAfter restore, re-add accounts and import tokens on the right network.
Open helpFake token recovery
scamNo token visibility fix should require seed words or private keys.
Open helpAvoid fake wallet support
Official wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, or wallet backup. Verify downloads and update prompts on the official wallet site.
FAQ
Common MetaMask Help Questions
Why is MetaMask not showing my tokens?+
Common causes include wrong network, hidden token, missing custom token import, wrong account address, delayed RPC data, bridge delay, or a failed transaction.
Do missing tokens mean my funds are gone?+
Not always. Check the public address, network, transaction status, and token contract before assuming funds moved.
Should I enter my seed phrase to recover missing tokens?+
No. Token visibility troubleshooting should not require sharing or typing your recovery phrase into a website, chat, or form.
What is safe to report?+
Network, token symbol, public transaction hash if you are comfortable sharing it, error text, device type, and steps tried. Never include seed words or private keys.
Related Wallet Guidance
Need Safe MetaMask Next Steps?
Use the MetaMask support hub, report non-private symptoms, and keep official MetaMask access secondary until you know the issue type and recovery phrase risk.