MetaMask Balance Not Showing? Balance Problem Help
Use this MetaMask balance problem page when your ETH, token, or account balance looks wrong, shows zero, or does not match an expected public address.
Independent wallet security guidance. This site is not MetaMask.
MetaMask help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
- Wallet users recently reported phishing attempts involving fake firmware update pages.
- Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
- Others recently reported fake support accounts asking for recovery phrases or remote access.
MetaMask wallet guidance
MetaMask balance not showing is often caused by the wrong network, wrong account, delayed RPC data, hidden token display, pending transaction, bridge delay, or restoring a different wallet context.
Common wallet topics include MetaMask balance problem, balance not showing, zero balance, wrong network, RPC delay, hidden token, account mismatch, pending transaction, or restore mismatch.
Never share your Secret Recovery Phrase, private keys, password, or screen access.
Wallet topics
Common MetaMask Help Topics
MetaMask not showing tokens
If only one token is missing, focus on token visibility and contract import.
OpenMetaMask wallet restore issue
If the balance changed after restore, confirm phrase, account order, and imported accounts.
OpenMetaMask wallet not loading
If balances cannot load because the app is stuck, troubleshoot loading first.
OpenMetaMask support hub
Return to the MetaMask support hub for broader wallet help.
OpenCommon wallet scams
Avoid fake balance recovery and synchronization pages.
OpenReport this balance issue
Report non-private balance display symptoms to PhraseWallet.
OpenMetaMask Extension And Mobile App Help
MetaMask troubleshooting is safest when you separate extension state, mobile app state, selected account, network/RPC display, token visibility, and recovery phrase concerns before reinstalling or restoring.
MetaMask Troubleshooting Checks
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Official app source
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Network and token view
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
Restore vs password
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Phishing approvals
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Device hygiene
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Support boundaries
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Likely Causes
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Recovery And Troubleshooting Steps
Step 1
Match address, network, and asset
Confirm the public address, selected network, and expected asset before assuming funds moved. ETH and tokens can exist on different EVM chains.
Step 2
Check RPC and explorer status
If the public explorer shows the expected balance but MetaMask does not, the issue may be RPC, cache, or display state rather than wallet loss.
Step 3
Review token visibility
Import the correct token contract on the correct network or unhide the token if only one asset is missing.
Step 4
Review restore and account context
After restoring, re-add accounts and reconnect imported or hardware wallet accounts as needed. A different recovery phrase opens a different wallet.
MetaMask And Device-Specific Help
Browser extension
Check browser profile, selected account, active network, custom RPC details, and site connection before approving new transactions.
Mobile app
Verify mobile is showing the same address and network as the extension. App display can lag when network data is slow.
Custom networks and RPC
Wrong chain IDs or unreliable RPC endpoints can show stale or blank balances. Use verified network details.
MetaMask Official Support Checklist
For official MetaMask help, downloads, updates, or contact options, use MetaMask's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
MetaMask Recovery Phrase Safety
No legitimate MetaMask help should need your Secret Recovery Phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Report wallet issue
Describe Your Wallet Problem
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Common Wallet Issues
Use these support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help.
Related problems
Related Wallet Problems
If this page is close but not exact, check these nearby support topics.
Token visibility
tokenA missing token can be hidden or absent from the token list on the selected network.
Open helpRPC delay
networkA failing custom RPC can show stale, blank, or incorrect balances.
Open helpFake balance recovery
scamDo not validate a wallet with seed words to fix a displayed balance.
Open helpAvoid fake wallet support
Official wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, or wallet backup. Verify downloads and update prompts on the official wallet site.
FAQ
Common MetaMask Help Questions
Why is my MetaMask balance not showing?+
Common causes include wrong network, wrong account, RPC delay, hidden token, missing custom token import, pending bridge or transaction, or restore context mismatch.
Does zero balance mean my wallet was drained?+
Not necessarily. Check public address activity, selected network, transaction status, token visibility, and account context first.
Can a custom RPC cause a balance problem?+
Yes. A slow, wrong, or unavailable RPC endpoint can make balances look stale, blank, or incorrect.
Should I validate my wallet to fix the balance?+
No. Wallet validation pages that ask for seed words or private keys are a common scam pattern.
Related Wallet Guidance
Need Safe MetaMask Next Steps?
Use the MetaMask support hub, report non-private symptoms, and keep official MetaMask access secondary until you know the issue type and recovery phrase risk.