MetaMask Recovery Phrase Problem? Recovery Help
Use this MetaMask recovery help page when you are unsure about a recovery phrase, see a restore error, restored the wrong wallet, or worry that a support page asked for seed words.
Independent wallet security guidance. This site is not MetaMask.
MetaMask help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
- Wallet users recently reported phishing attempts involving fake firmware update pages.
- Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
- Others recently reported fake support accounts asking for recovery phrases or remote access.
MetaMask wallet guidance
MetaMask recovery depends on the Secret Recovery Phrase for that wallet. The local password unlocks one installation; it does not replace the phrase and cannot recover a wallet on a new device by itself.
Common wallet topics include MetaMask recovery phrase problem, seed phrase concern, restore error, missing accounts after restore, local password confusion, exposed phrase, or fake support request.
Never share your Secret Recovery Phrase, private keys, password, or screen access.
Wallet topics
Common MetaMask Help Topics
MetaMask wallet restore issue
Use restore-specific checks for missing accounts, wrong addresses, and balance display.
OpenMetaMask balance not showing
If restore worked but balances are missing, check account, network, and token visibility.
OpenRecovery phrase help
Review general recovery phrase safety before restoring any wallet.
OpenLost recovery phrase
Understand what can and cannot be recovered when the phrase is gone.
OpenCommon wallet scams
Fake support commonly asks for seed words during recovery panic.
OpenReport this recovery issue
Report non-private recovery symptoms without seed words.
OpenMetaMask Extension And Mobile App Help
MetaMask troubleshooting is safest when you separate extension state, mobile app state, selected account, network/RPC display, token visibility, and recovery phrase concerns before reinstalling or restoring.
MetaMask Troubleshooting Checks
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Official app source
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Network and token view
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
Restore vs password
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Phishing approvals
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Device hygiene
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Support boundaries
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Likely Causes
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Recovery And Troubleshooting Steps
Step 1
Keep the phrase offline
Do not paste seed words into websites, chats, email, cloud notes, screenshots, issue reports, or remote access sessions.
Step 2
Separate password from recovery phrase
The MetaMask password unlocks one browser or mobile installation. Restoring on another device usually requires the Secret Recovery Phrase.
Step 3
Check phrase order and wallet context
Verify the words are from the intended wallet, in the original order, and not mixed with another backup. Then re-add previously used accounts after restore.
Step 4
Treat exposure as urgent
If you entered the phrase into a suspicious site or sent it to support, assume the wallet may be compromised and use official safety guidance before moving funds.
MetaMask And Device-Specific Help
Browser extension restore
Use the official extension source and a trusted browser profile. After restore, add accounts in MetaMask and check the correct network.
Mobile app restore
Install only from the official app store, restore on a trusted device, and avoid screenshots or clipboard managers that may expose seed words.
Hardware wallet accounts
Hardware-wallet accounts connected through MetaMask are not restored by typing the MetaMask phrase. Reconnect the hardware wallet through the intended flow.
MetaMask Official Support Checklist
For official MetaMask help, downloads, updates, or contact options, use MetaMask's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
MetaMask Recovery Phrase Safety
No legitimate MetaMask help should need your Secret Recovery Phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Report wallet issue
Describe Your Wallet Problem
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Common Wallet Issues
Use these support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help.
Related problems
Related Wallet Problems
If this page is close but not exact, check these nearby support topics.
Password is not the phrase
restoreThe local password unlocks one installation; the phrase restores the wallet.
Open helpSeed exposure
scamIf seed words were entered into a fake page, treat the wallet as compromised.
Open helpGeneral phrase help
backupReview recovery phrase basics before reset, restore, or reinstall steps.
Open helpAvoid fake wallet support
Official wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, or wallet backup. Verify downloads and update prompts on the official wallet site.
FAQ
Common MetaMask Help Questions
Does MetaMask support need my recovery phrase?+
No. Legitimate MetaMask support should never ask you to share, upload, photograph, or type your Secret Recovery Phrase into a support form.
Why did MetaMask restore a different wallet?+
The phrase may belong to another wallet, the account list may need to be re-added, or you may be viewing the wrong network or imported-account context.
Can my MetaMask password recover my wallet?+
The password unlocks one local installation. It does not replace the Secret Recovery Phrase for restoring on a new device.
What if I entered my phrase on a fake page?+
Treat the wallet as compromised. Stop using the exposed wallet and follow official safety guidance before moving funds.
Related Wallet Guidance
Need Safe MetaMask Next Steps?
Use the MetaMask support hub, report non-private symptoms, and keep official MetaMask access secondary until you know the issue type and recovery phrase risk.