MetaMask Wallet Restore Issue? Missing Account Help
Use this MetaMask restore support page when a restored wallet shows the wrong address, missing accounts, missing tokens, or a balance that does not match the wallet you expected.
Independent wallet security guidance. This site is not MetaMask.
MetaMask help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
- Wallet users recently reported phishing attempts involving fake firmware update pages.
- Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
- Others recently reported fake support accounts asking for recovery phrases or remote access.
MetaMask wallet guidance
A MetaMask wallet restore issue often comes from using a different Secret Recovery Phrase, not re-adding accounts, viewing the wrong network, missing imported accounts, or expecting a local password to restore the wallet.
Common wallet topics include MetaMask wallet restore issue, missing account after restore, wrong wallet address, missing balance after restore, token visibility issue, or password confusion.
Never share your Secret Recovery Phrase, private keys, password, or screen access.
Wallet topics
Common MetaMask Help Topics
MetaMask recovery phrase problem
Review seed phrase, password, and recovery boundaries before trying another restore.
OpenMetaMask balance not showing
If the address is correct but funds are missing, troubleshoot balance display.
OpenMetaMask not showing tokens
If only tokens are missing, check visibility and custom token imports.
OpenMetaMask support hub
Return to the MetaMask support hub for broader recovery help.
OpenRecovery phrase help
Review recovery phrase safety before any restore action.
OpenReport this restore issue
Report non-private restore symptoms to PhraseWallet.
OpenMetaMask Extension And Mobile App Help
MetaMask troubleshooting is safest when you separate extension state, mobile app state, selected account, network/RPC display, token visibility, and recovery phrase concerns before reinstalling or restoring.
MetaMask Troubleshooting Checks
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Official app source
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Network and token view
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
Restore vs password
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Phishing approvals
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Device hygiene
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Support boundaries
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Likely Causes
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Recovery And Troubleshooting Steps
Step 1
Confirm the restored address
Compare the restored public address with a known address or transaction record. Do not share the recovery phrase to prove ownership.
Step 2
Re-add accounts in MetaMask
After restoring the phrase, add accounts in order until previously used addresses appear. Imported accounts and hardware wallet accounts may need separate re-import or reconnection.
Step 3
Check network and token display
Switch to the network where activity occurred, verify custom RPC details if used, and import verified token contracts when needed.
Step 4
Avoid unsafe restore shortcuts
Do not use recovery helpers, synchronization pages, or live chats that ask for your phrase, private key, or remote access.
MetaMask And Device-Specific Help
Browser extension restore
Make sure you are in the correct browser profile and official extension. Account names may reset even when addresses are restored.
Mobile app restore
Mobile restore should show the same addresses when the same phrase and account order are used. Check network and token visibility after restore.
Imported and hardware accounts
Accounts imported by private key or connected from a hardware wallet are not recreated solely from the MetaMask recovery phrase.
MetaMask Official Support Checklist
For official MetaMask help, downloads, updates, or contact options, use MetaMask's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
MetaMask Recovery Phrase Safety
No legitimate MetaMask help should need your Secret Recovery Phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Report wallet issue
Describe Your Wallet Problem
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Common Wallet Issues
Use these support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help.
Related problems
Related Wallet Problems
If this page is close but not exact, check these nearby support topics.
Missing accounts
restoreRe-add accounts after restore and separately reconnect imported or hardware wallet accounts.
Open helpNetwork display
networkA correct restore can still show missing balances on the wrong network.
Open helpFake restore support
scamDo not use validation pages or helpers asking for the recovery phrase.
Open helpAvoid fake wallet support
Official wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, or wallet backup. Verify downloads and update prompts on the official wallet site.
FAQ
Common MetaMask Help Questions
Why are accounts missing after restoring MetaMask?+
You may need to re-add accounts in MetaMask, reconnect hardware wallet accounts, re-import private-key accounts, or confirm you used the intended recovery phrase.
Why is my restored MetaMask address different?+
A different recovery phrase creates a different wallet. Also check whether the missing address was imported separately or came from a hardware wallet.
Can MetaMask restore from my old password?+
No. The local password unlocks one installation; wallet restore generally depends on the Secret Recovery Phrase or separate private-key imports.
Should I send my phrase to support to verify restore?+
No. Never send seed words, private keys, or screenshots of recovery data to support or issue-report forms.
Related Wallet Guidance
Need Safe MetaMask Next Steps?
Use the MetaMask support hub, report non-private symptoms, and keep official MetaMask access secondary until you know the issue type and recovery phrase risk.