Use this Electrum server connection troubleshooting page when the wallet stays offline, cannot connect to a server, shows stale Bitcoin history, or fails after a network change.
Independent wallet security guidance. This site is not Electrum.
Electrum help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
Electrum server connection problems are commonly caused by blocked internet access, unstable server selection, proxy or Tor settings, firewall rules, DNS issues, outdated software, or using a fake Electrum app.
Common wallet topics include Electrum server connection problem, offline wallet, Bitcoin server issue, proxy problem, firewall block, stale history, or sync failure.
Never share your recovery phrase, private keys, password, or screen access.
Wallet topics
If the wallet connects but history is stale, check sync-specific causes.
OpenServer issues can make balances look missing or stale.
OpenIf the app will not launch, troubleshoot desktop startup first.
OpenConnection troubleshooting should never require seed words.
OpenReturn to Electrum wallet support for desktop Bitcoin help.
OpenReport non-private network and server symptoms to PhraseWallet.
OpenElectrum troubleshooting is safest when you separate desktop app state, wallet file access, Bitcoin network connection, server selection, address gap, restore context, and recovery phrase concerns before reinstalling or restoring.
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Step 1
Confirm general internet access, VPN or proxy state, firewall prompts, and Electrum network indicator before touching recovery data.
Step 2
If you manually selected a server, test whether automatic server selection or a different trusted configuration resolves stale history.
Step 3
If Electrum reconnects but funds still look wrong, move to balance and restore-context checks instead of repeated server changes.
Step 4
No server troubleshooting step should require typing seed words, private keys, or wallet passwords into a browser.
Proxy or Tor settings can be useful for privacy but can also create connection failures if misconfigured or blocked.
Desktop security tools may block Electrum network traffic while still allowing the app to open normally.
A connected wallet can still need time to refresh history. Distinguish connection state from full synchronization.
For official Electrum help, downloads, updates, or contact options, use Electrum's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
No legitimate Electrum help should need your recovery phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Community reports
Electrum support reports often involve restore mismatch, missing balances or tokens, desktop wallet state, network context, and fake support warnings. These examples stay symptom-focused and avoid private wallet data.
These examples are informational and reflect common user-reported wallet issues. Never share your recovery phrase, seed phrase, private keys, PIN, or wallet backup with anyone. Official wallet support should never ask for your recovery phrase.
“Electrum is open, but the balance, token, or transaction history does not match what I expected.”
Missing balances are often display or network issues first: selected account, chain, token visibility, RPC/server response, sync delay, and restore context should be checked before restoring again.
“The recovery phrase was accepted, but Electrum shows different addresses or no funds.”
Some restores initially show empty wallets until account discovery, imported accounts, address verification, token visibility, and the correct network or derivation context are checked.
“Electrum stopped loading or connecting after an update, browser change, or app refresh.”
Electrum users often need to separate wallet-file issues from server connection, address type, seed type, and sync state.
“A support page asked for my Electrum seed phrase to fix the issue.”
Fake Electrum update prompts and seed-entry pages are a high-risk pattern during restore or sync troubleshooting. No support path should ask for recovery words, private keys, remote access, or a wallet validation signature to fix a display or access problem.
Report wallet issue
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Use these maintained support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help without sharing private wallet data.
Related problems
If this page is close but not exact, check these nearby support topics so the next step matches the failure pattern.
Use the Electrum support hub to move between restore, balance, sync, app access, and security checks.
Open helpCheck wallet file, server status, address type, history, and restore seed type before assuming the coins moved.
Open helpElectrum seed type, derivation path, or imported-address wallets can produce a different address history.
Open helpOnly use verified official downloads; malicious update prompts and seed-entry pages are high-risk.
Open helpOfficial wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, wallet backup, screen sharing, or remote access. Verify downloads, QR tools, and update prompts on the official wallet site before acting.
FAQ
Common causes include server availability, firewall rules, VPN or proxy settings, DNS problems, outdated software, or local network restrictions.
Usually no. Server connection problems should be diagnosed before any restore attempt.
No. Server, proxy, firewall, or sync troubleshooting should not require sharing recovery words or private keys.
Operating system, Electrum version if known, network indicator state, proxy or VPN use, exact error, and steps tried. Never include seed words.
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OpenUse the Electrum support hub, report non-private symptoms, and keep official Electrum access secondary until you know the issue type and recovery phrase risk.