Wallet support for setup, recovery, troubleshooting, and self-custody decisions before you connect, update, restore, or sign.

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Independent wallet support

Phantom Extension Not Working? Browser Wallet Help

Use this Phantom extension support page when the browser wallet will not open, cannot connect to a Solana app, fails to approve, or stops responding in one browser profile.

View Phantom Wallet Support Phantom Support Hub

Independent wallet security guidance. This site is not Phantom.

Phantom help topics

Wallet security

Quick issue summary

Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.

Recently Reported Issues

Wallet users recently reported phishing attempts involving fake firmware update pages.
Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
Others recently reported fake support accounts asking for recovery phrases or remote access.

Phantom wallet guidance

A Phantom extension not working problem is usually tied to browser profile state, permissions, extension conflicts, outdated browser builds, connected-site sessions, or local wallet state.

Common wallet topics include Phantom extension not working, browser wallet issue, connected app problem, extension permission issue, Solana app connection failure, or browser profile conflict.

Never share your recovery phrase, private keys, password, or screen access.

Wallet topics

Common Phantom Help Topics

Phantom wallet not loading

If the extension opens blank or stuck, start with loading checks.

Phantom balance not showing

If the extension loads but balances look wrong, check address and Solana display state.

Phantom wallet access problem

If the extension cannot unlock, review password, device, and restore boundaries.

Phantom support hub

Return to Phantom wallet support for broader app and extension help.

Common wallet scams

Avoid fake extensions, remote access requests, and validation pages.

Report this extension issue

Report non-private browser and extension symptoms to PhraseWallet.

Phantom Browser Extension And Mobile App Help

Phantom troubleshooting is safest when you separate browser extension state, mobile app state, selected wallet address, Solana network display, token visibility, connected apps, and recovery phrase concerns before reinstalling or restoring.

Browser profile

Extension permissions

Connected sites

Solana apps

Update state

Phantom Troubleshooting Checks

Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.

Official app source

Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.

Network and token view

Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.

Restore vs password

A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.

Phishing approvals

Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.

Device hygiene

Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.

Support boundaries

Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.

Likely Causes

Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.

The browser profile is not the one where Phantom was installed or unlocked

Extension permissions, pop-up behavior, site access, or browser privacy settings are blocked

Another wallet extension, ad blocker, privacy tool, VPN, or security setting is interfering

A connected Solana app session is stale or requesting the wrong wallet account

The extension or browser needs an update from the official source

A fake support site is asking for recovery words to reconnect or validate Phantom

Recovery And Troubleshooting Steps

Step 1

Verify browser profile and source

Use the browser profile where Phantom is installed and confirm the extension came from the official source, not an ad, clone, or support link.

Step 2

Check permissions and conflicts

Review extension permissions, allow the expected site access, close duplicate wallet tabs, and temporarily disable conflicting extensions.

Step 3

Reset connected app state safely

Disconnect and reconnect the affected Solana app when needed, then confirm the account, network context, and requested permissions before approving.

Step 4

Avoid phrase-based reconnect fixes

No website should need the recovery phrase to connect Phantom, refresh balances, or fix approvals.

Phantom And Device-Specific Help

Chrome or Chromium profile

Check profile selection, extension pinning, permissions, browser updates, and whether another wallet extension captures the connection request.

Connected Solana apps

Review the domain, requested wallet account, transaction details, and signature prompt before approving any reconnect.

Extension versus mobile

If mobile Phantom works but the extension does not, focus on browser profile, site permissions, and extension conflicts rather than restore.

Phantom Official Support Checklist

For official Phantom help, downloads, updates, or contact options, use Phantom's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.

Browser or phone used

Phantom version if known

Solana address and network context

Screenshots without private info

Never include recovery phrase

Never include private keys

Phantom Recovery Phrase Safety

No legitimate Phantom help should need your recovery phrase.

A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.

Recovery Phrase Help What Is a Recovery Phrase?12 vs 24 Word Phrase

Report wallet issue

Describe Your Wallet Problem

Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.

Never enter your recovery phrase, private key, password, PIN, or payment details.

Reports are reviewed before use and should include only device, app, country, and issue context.

FAQ

Common Phantom Help Questions

Why is the Phantom extension not working?+

Common causes include wrong browser profile, blocked permissions, extension conflicts, outdated browser or extension versions, connected-site issues, or network data delays.

Should I reinstall the Phantom extension?+

Only after checking the browser profile, permissions, updates, and backup readiness. Removing an extension can require restore if local access is lost.

Can a website ask for my recovery phrase to reconnect Phantom?+

No. Connected sites and support pages should not need recovery words or private keys.

What is safe to report for an extension issue?+

Browser name, extension version if known, site domain, selected account, error text, and steps tried. Never include recovery words or private keys.

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Common Wallet Scams

Need Safe Phantom Next Steps?

Use the Phantom support hub, report non-private symptoms, and keep official Phantom access secondary until you know the issue type and recovery phrase risk.

Report Wallet Issue Phantom support hub Official Wallet Access