Wallet support

Wallet Setup Checklist

Prepare before setting up or restoring a self-custody wallet. Review how recovery phrases work and what a lost wallet backup can affect before setup.

Browse Wallets Compare Wallets

Troubleshooting Checks

If setup asks for a recovery phrase before a wallet is created, stop and verify the app or device source. New wallets generate a phrase; they do not need an old phrase unless you are restoring.
If the first receive address changes after setup, confirm whether the wallet uses rotating addresses. Save the account path and verify addresses on the device screen when supported.
If the wallet app will not pair, check cable, Bluetooth permissions, firmware, browser support, and official download sources before reinstalling or resetting anything.

Safety And Scam Prevention

Download wallet software from the official domain or app store listing linked by the wallet maker, not from ads, sponsored search results, or support replies.
Write the recovery phrase offline, confirm each word in order, and keep it away from cameras, cloud sync, password managers, and messaging apps.
Do a small receive-and-send test before moving larger funds so you know the backup, network, fee flow, and signing process make sense.

Practical Setup Notes

Decide whether the wallet is for daily spending, long-term holding, app use, or recovery practice. That choice affects hot wallet, hardware wallet, and backup decisions.
Record non-secret setup notes: device name, wallet app, networks used, account labels, and where the non-digital backup is stored.
Plan update and inheritance steps early. A wallet that only one person understands can become unrecoverable even when the phrase still exists.

FAQ

What should I do before sending crypto to a new wallet?

Verify the official app, complete the backup check, test a small transfer, and confirm the receive address on the wallet device or trusted app.

Can I screenshot my recovery phrase during setup?

No. Screenshots often sync to cloud storage or remain in device backups. Write the phrase offline instead.

Should I update firmware before setup?

Use the wallet maker's official guidance. For new hardware wallets, updates are common, but verify the source and never type the phrase into the computer.

How do I know setup worked?

You can restore-test with an empty wallet or use the wallet's official recovery check feature, then send a small transaction before larger transfers.

Recovery phrase rule

Do not share a recovery phrase, private key, wallet password, or signing approval with anyone offering support. Use official wallet surfaces and verify every domain before restoring.