Independent Foundation Passport support for Bitcoin hardware wallet troubleshooting, Envoy app pairing, QR signing problems, firmware/update checks, balance display, and recovery phrase safety.
Independent wallet security guidance. This site is not Foundation Passport.
Foundation Passport help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
If you need Foundation Passport wallet support, start by identifying the exact issue before resetting, restoring, updating firmware, or using official support channels.
Common wallet topics include Foundation Passport setup, Envoy app pairing, wallet detection, QR signing problems, firmware update problems, Bitcoin balance visibility, recovery phrase help, or fake Foundation Passport support warnings.
Never share your recovery phrase, seed phrase, private keys, or PIN.
Wallet topics
Check Envoy pairing, camera permissions, device state, QR handoff, firmware readiness, and fake support warnings.
OpenUse detection-specific checks when Envoy cannot recognize or pair with Passport.
OpenPrepare backup safety, official update paths, and post-update pairing checks before firmware work.
OpenCheck Bitcoin account, address type, sync state, passphrase context, and transaction status before assuming funds moved.
OpenReview safe recovery boundaries before reset, restore, device replacement, or any seed phrase request.
OpenFix unsigned PSBT QR scans, signed QR broadcast, camera focus, transaction review, and app-to-device handoff.
OpenFoundation Passport troubleshooting is safest when you separate setup source, app pairing, account display, firmware state, and recovery phrase concerns before changing wallet settings.
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Use a data-capable cable, confirm computer permissions, avoid untrusted browser prompts, and check whether the official app recognizes the device before restoring anything.
Handle firmware updates only through verified official software. A firmware prompt should not require typing seed words into a website, chat, or support form.
Zero balance or missing transactions can come from the wrong account, network, passphrase, derivation path, sync delay, or exchange withdrawal still pending.
Keep the phrase offline and private. Do not photograph it, paste it into support, or use a recovery check page from an ad, email, DM, or search result.
Read the device screen carefully before approving. If the destination, network, fee, or contract request is unexpected, reject and investigate first.
Avoid remote access, paid recovery, messaging-app helpers, fake live chat pages, and anyone asking to be added to your wallet or computer.
For official Foundation Passport help, downloads, updates, or contact options, use Foundation Passport's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
No legitimate Foundation Passport support should need your recovery phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Community reports
Foundation Passport troubleshooting reports often involve Envoy pairing, QR signing, firmware prompts, Bitcoin balance visibility, recovery planning, and fake support warnings.
These examples are informational and reflect common user-reported wallet issues. Never share your recovery phrase, seed phrase, private keys, PIN, or wallet backup with anyone. Official wallet support should never ask for your recovery phrase.
“Foundation Passport shows an empty or delayed balance after the app or firmware update.”
Users often report temporary balance delays after firmware or app updates until the device reconnects, account discovery runs, and the correct network or token view refreshes.
“The restore finished, but Foundation Passport is showing different addresses or no expected funds.”
Some restores initially show empty wallets until the right account type, passphrase context, derivation path, network, or imported account view is selected.
“Foundation Passport QR signing stopped working after an app update or reconnect.”
QR-signing problems commonly involve app pairing records, camera focus, unsigned transaction QR content, firmware validation, signed QR broadcast, or a network mismatch.
“A support message said it could fix Foundation Passport if I shared my seed phrase or screen.”
Fake support often appears during update, restore, missing-balance, and QR-signing stress. No legitimate wallet support flow should ask for recovery words, private keys, PINs, or remote access.
Report wallet issue
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Use these maintained support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help without sharing private wallet data.
Related problems
If this page is close but not exact, check these nearby support topics so the next step matches the failure pattern.
Use the Foundation Passport support hub for Envoy pairing, QR signing, firmware, recovery, balance, and fake support warning paths.
Open helpPSBT scan direction, camera focus, firmware state, and transaction review can block Foundation Passport signing.
Open helpAvoid cloned downloads, seed phrase validators, remote access helpers, and messages asking for private wallet data.
Open helpOfficial wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, wallet backup, screen sharing, or remote access. Verify downloads, QR tools, and update prompts on the official wallet site before acting.
FAQ
Start by identifying the issue type, then use official Foundation Passport channels for device-specific help. This page is independent support guidance.
No. Legitimate wallet support should not ask for recovery phrases, private keys, PINs, or remote access.
Prepare the device model, app version if known, issue type, and screenshots without private information.
Check the selected account, network, app sync state, transaction status, and restore context before assuming funds moved.
Use the Foundation Passport support hub, report non-private symptoms, and keep official wallet access secondary until recovery phrase risk is clear.