Foundation Wallet Support
Independent Foundation support for setup checks, app or device troubleshooting, firmware preparation, balance display, and recovery phrase safety.
Independent wallet security guidance. This site is not Foundation.
Foundation help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
- Wallet users recently reported phishing attempts involving fake firmware update pages.
- Some users recently reported zero-balance displays after restore, network changes, or passphrase confusion.
- Others recently reported fake support accounts asking for recovery phrases or remote access.
Foundation wallet guidance
If you need Foundation wallet support, start by identifying the exact issue before resetting, restoring, updating firmware, or using official support channels.
Common wallet topics include Foundation setup, connection problems, wallet detection, firmware update problems, balance display issues, recovery phrase questions, or qr signing problem.
Never share your recovery phrase, seed phrase, private keys, or PIN.
Wallet topics
Common Foundation Help Topics
Foundation Not Connecting
Review Foundation not connecting checks for setup, app state, device context, and recovery safety.
OpenFoundation Wallet Not Detected
Review Foundation wallet not detected checks for setup, app state, device context, and recovery safety.
OpenFoundation Firmware Update Problem
Review Foundation firmware update problem checks for setup, app state, device context, and recovery safety.
OpenFoundation Balance Not Showing
Review Foundation balance not showing checks for setup, app state, device context, and recovery safety.
OpenFoundation Recovery Phrase Help
Review Foundation recovery phrase help checks for setup, app state, device context, and recovery safety.
OpenFoundation QR Signing Problem
Review Foundation qr signing problem checks for setup, app state, device context, and recovery safety.
OpenFoundation app Support Topics
Foundation troubleshooting is safest when you separate setup source, app pairing, account display, firmware state, and recovery phrase concerns before changing wallet settings.
Foundation Troubleshooting Checks
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
USB and browser path
Use a data-capable cable, confirm computer permissions, avoid untrusted browser prompts, and check whether the official app recognizes the device before restoring anything.
Firmware safety
Handle firmware updates only through verified official software. A firmware prompt should not require typing seed words into a website, chat, or support form.
Balance display confusion
Zero balance or missing transactions can come from the wrong account, network, passphrase, derivation path, sync delay, or exchange withdrawal still pending.
Recovery phrase handling
Keep the phrase offline and private. Do not photograph it, paste it into support, or use a recovery check page from an ad, email, DM, or search result.
Transaction review
Read the device screen carefully before approving. If the destination, network, fee, or contract request is unexpected, reject and investigate first.
Fake support risk
Avoid remote access, paid recovery, messaging-app helpers, fake live chat pages, and anyone asking to be added to your wallet or computer.
Foundation Official Support Checklist
For official Foundation help, downloads, updates, or contact options, use Foundation's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
Foundation Recovery Phrase Safety
No legitimate Foundation support should need your recovery phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
FAQ
Common Foundation Help Questions
How do I get Foundation wallet support?+
Start by identifying the issue type, then use official Foundation channels for device-specific help. This page is independent support guidance.
Does Foundation support need my recovery phrase?+
No. Legitimate wallet support should not ask for recovery phrases, private keys, PINs, or remote access.
What should I prepare before contacting Foundation support?+
Prepare the device model, app version if known, issue type, and screenshots without private information.
What if my Foundation wallet shows the wrong balance?+
Check the selected account, network, app sync state, transaction status, and restore context before assuming funds moved.
Related Wallet Guidance
Need Safe Foundation Next Steps?
Use the Foundation support hub, report non-private symptoms, and keep official wallet access secondary until recovery phrase risk is clear.