Use this Atomic Wallet restore support page when a restored wallet shows the wrong address, missing assets, different balances, or does not match the wallet you expected.
Independent wallet security guidance. This site is not Atomic Wallet.
Atomic Wallet help topics
Wallet security
Quick issue summary
Ledger and Trezor support teams should never ask for a recovery phrase, seed phrase, private key, or remote access to a wallet.
Recently Reported Issues
An Atomic Wallet restore problem often comes from using a different recovery phrase, entering words incorrectly, restoring into a different wallet context, viewing stale balance data, or expecting a password to replace the recovery phrase.
Common wallet topics include Atomic Wallet restore problem, wrong address after restore, missing balance after restore, recovery phrase mismatch, desktop restore issue, or mobile restore issue.
Never share your recovery phrase, private keys, password, or screen access.
Wallet topics
Review phrase safety, phrase accuracy, and exposed phrase steps before trying another restore.
OpenIf the restored address is correct but balances are missing, check display and sync state.
OpenIf restored balances are stale, troubleshoot network data and app sync.
OpenReturn to Atomic Wallet support for broader restore and app help.
OpenReview general recovery phrase safety before any restore action.
OpenReport non-private restore symptoms to PhraseWallet.
OpenAtomic Wallet troubleshooting is safest when you separate desktop app state, mobile app state, selected wallet, sync state, balance display, restore context, and recovery phrase concerns before reinstalling or restoring.
Use these checks to separate ordinary setup friction from wallet safety risk before you reset, restore, reinstall, or open wallet support portals.
Install only from verified official wallet pages or app stores. Fake wallet apps and cloned browser extensions can steal seed phrases during setup.
Missing balances often come from the wrong network, hidden token, different wallet address, pending bridge, or transaction not confirmed on-chain yet.
A local app password is not the same as the recovery phrase. Restoring on a new device usually depends on the phrase, not customer service.
Be careful with wallet-connect prompts, token approvals, signature requests, airdrop claims, and pages asking you to validate or synchronize a wallet.
Update the browser or phone, remove suspicious extensions, review connected sites, and avoid troubleshooting from a compromised computer.
Official wallet guidance should not need seed words, private keys, remote access, or one-time codes. Keep screenshots free of private wallet data.
Start with the most common causes before resetting the wallet, restoring from a recovery phrase, or trusting a support message.
Step 1
Compare the restored public address with a known old address or transaction record. Never share the recovery phrase in an issue report or support chat.
Step 2
Confirm the phrase belongs to the intended Atomic Wallet, all words are present, and the order matches the original backup.
Step 3
If the restored address is correct, let Atomic Wallet refresh network data and check asset visibility before assuming balances are missing.
Step 4
Do not use synchronization pages, validators, paid recovery helpers, or remote sessions that ask for recovery words or private keys.
Restore only in the official Atomic Wallet desktop app on a trusted computer, then compare public addresses before sending funds.
Restore only in the official Atomic Wallet mobile app from the official app store and avoid screenshots, cloud notes, and clipboard exposure.
A correct restore can still need sync, asset visibility, or transaction refresh before every balance appears.
For official Atomic Wallet help, downloads, updates, or contact options, use Atomic Wallet's official portal and verified official channels. This page helps you prepare safe, non-private context before opening support portals.
No legitimate Atomic Wallet help should need your recovery phrase.
A recovery phrase controls wallet restoration. Treat it as private self-custody information and review how phrases work before using any wallet.
Community reports
Atomic Wallet support reports often involve restore mismatch, missing balances or tokens, desktop or mobile app state, network context, and fake support warnings. These examples stay symptom-focused and avoid private wallet data.
These examples are informational and reflect common user-reported wallet issues. Never share your recovery phrase, seed phrase, private keys, PIN, or wallet backup with anyone. Official wallet support should never ask for your recovery phrase.
“Atomic Wallet is open, but the balance, token, or transaction history does not match what I expected.”
Missing balances are often display or network issues first: selected account, chain, token visibility, RPC/server response, sync delay, and restore context should be checked before restoring again.
“The recovery phrase was accepted, but Atomic Wallet shows different addresses or no funds.”
Some restores initially show empty wallets until account discovery, imported accounts, address verification, token visibility, and the correct network or derivation context are checked.
“Atomic Wallet stopped loading or connecting after an update, browser change, or app refresh.”
Atomic Wallet users often report stale asset balances until app sync, asset visibility, and transaction status are refreshed.
“A support page asked for my Atomic Wallet seed phrase to fix the issue.”
Cloned downloads and fake recovery helpers are common safety checks during app access or restore problems. No support path should ask for recovery words, private keys, remote access, or a wallet validation signature to fix a display or access problem.
Report wallet issue
Submit a non-secret wallet problem for moderated review and safer routing. PhraseWallet is independent and this is not official wallet support or emergency recovery assistance.
Never enter your recovery phrase, private key, password, PIN, or payment details.
Common wallet issues
Use these maintained support paths to move from a symptom to the right setup, recovery, troubleshooting, or security help without sharing private wallet data.
Related problems
If this page is close but not exact, check these nearby support topics so the next step matches the failure pattern.
Use the Atomic Wallet support hub to move between restore, balance, sync, app access, and security checks.
Open helpCheck asset-specific sync, transaction status, hidden balances, and restored wallet address before restoring again.
Open helpA valid restore can still show the wrong wallet if the phrase, account context, or asset view differs.
Open helpAvoid cloned downloads, validators, remote-access helpers, and chats asking for recovery words.
Open helpOfficial wallet support should never ask for your recovery phrase, seed phrase, private keys, PIN, wallet backup, screen sharing, or remote access. Verify downloads, QR tools, and update prompts on the official wallet site before acting.
FAQ
The phrase may belong to another wallet, words may be wrong or out of order, or you may be looking at a different restored address or stale asset display.
A local password may unlock one installation, but self-custody restore generally depends on the recovery phrase for that wallet.
The restored address may be different, or the correct wallet may still need asset visibility and network data refresh.
No. Never send recovery words, private keys, wallet backup screenshots, or remote access to support or issue-report forms.
Wallets
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OpenCommon Wallet Scams
OpenUse the Atomic Wallet support hub, report non-private symptoms, and keep official Atomic Wallet access secondary until you know the issue type and recovery phrase risk.